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PT Aliansi Teknologi Indonesia

Merchant Operation Specialist

QR Operations – Jakarta, DKI JAKARTA
Department QR Operations
Employment Type Permanent
Minimum Experience Mid-level

Responsibilities:

  • Perform day to day merchant operation support including request, adhoc services, and service improvement
  • Develop and implement plans, tactics, and activities to ensure merchant satisfaction
  • Making day to day decision related to merchant services operations.
  • Build and roll-out best practices for in-store operations and defining service level agreements for vendors.
  • Work cross-functionally with our Product, Operations, and BD teams to make sure merchants have the best possible experiences.
  • Collect and synthesize merchant feedback to influence the improvement of existing products and processes.
  • Become the first layer of merchant interface for day to day communication

Qualifications:

  • 2+ years of work experience in account management and account support
  • Undergraduate degree from top universities, the graduate degree is preferred
  • Self-driven to identify potential problems and proactively develop solutions
  • Proven ability to work in a fast paced and quickly growing startup environments
  • A great attitude, open mind, and eagerness to learn and willingness to take initiative.
  • Clear, honest, and open communication style, with demonstrated ability to balance competing or conflicting demands in order to drive the right business outcomes.

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  • Location
    Jakarta, DKI JAKARTA
  • Department
    QR Operations
  • Employment Type
    Permanent
  • Minimum Experience
    Mid-level
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