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PT Aliansi Teknologi Indonesia

Service Delivery Manager

QR Operations – Jakarta, DKI JAKARTA
Department QR Operations
Employment Type Permanent

What’s the day of our Service Delivery Manager looks like:

  • Engage with key account merchants to understand their business drives and deliver bold solutions.
  • Oversee project delivery, ensure quality and time as well as partner satisfaction.
  • Forecasts project demands and resource needs within the cost budget
  • Drive & Manage service quality and improvement of service delivery processes
  • Develop and Document standards, solutions, procedures and other technical information
  • Manage and own day-to-day operational issues and activities
  • Manage operational performance of vendors in accordance with contractual obligations and participate in regular review and adjudication of SLAs as required
  • Facilitate cross-team collaboration to drive the resolution of complex issues with support from product and business group as required.
  • Experience in developing service & technology roadmaps in concert with IT architecture and line of company business operations.
  • Providing a continued focus on modernization, stability, and improvement of the business process. 


The requirements we are looking for, someone with;

  • 4+ years delivering professional services/project management
  • A bachelor's degree (S1) in IT, Computer Science or equivalent
  • Proven ability to provide service delivery for multiple projects simultaneously
  • Leadership and team management experience with the ability to provide strategic planning and oversight.
  • Experience working across the full software development lifecycle in Agile environments.
  • Ability to communicate effectively (verbal and written) with technical staff as well as senior IT and business leaders
  • Experience in vendor / sub-contractor management
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  • Location
    Jakarta, DKI JAKARTA
  • Department
    QR Operations
  • Employment Type
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